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Prior to competition in the telecom industry the telephone companies provided telephone
systems and maintenance for a monthly fee. The telephone company owned the equipment;
therefore, assumed the risk associated with the operation of the system.
With the introduction of competition it became common for the customer to purchase the
system and assume the risk. The expense of upgrades, maintenance, insurance, and taxes
became the responsibility of the customer.
Today, rapid technological advances are well known. One only has to consider the ever
changing world of cell phones and personal computers as examples. Because of this
development, Protecom has developed a new approach to providing telephone service
which we call Managed Service.
With the Managed Service Plan customers pay Protecom a monthly fee to provide the
system and maintenance. Considering the fact that today telephone systems, like
personal computers, are more about software than hardware it becomes increasingly
important to keep the system software up to date for both delivering the latest
functions and maintaining the system.
Under the Managed Service Plan, Protecom assumes the risk of providing the proper
technologies, software upgrades, maintenance, insurance, and taxes associated with
providing our customer's communication solutions whether the customer has a single
location or a multi location enterprise. In addition, Protecom provides a single
point of contact for problem resolution with the network service providers of local,
long distance and private lines services. Protecom also provides consulting services
to assist the customer in choosing which of the many competitive network service
providers has the best solution for the customer as well as auditing services to
assure the customer that the charges for these services are accurate.
The primary benefit to you our customer is that you can focus on what you do best,
grow your business, while Protecom makes sure that you have the communication
technologies to support that growth.
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